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Help Center

Login Optimization - Two-Factor Authentication

Two-Factor Authentication, is a security mechanism that verifies a user's identity by combining two different types of authentication factors.

In order to comply with regulatory requirements, significantly enhance the security protection level of user accounts, and prevent risks such as account theft and information leakage, we hereby propose the optimization of the login method this time. The login method will be upgraded to a two-factor authentication method of mobile phone number + password + mobile security code/mobile phone number verification code, and an embedded token login will be adopted to comprehensively ensure the company's compliant operation.


Personal account login
-Unregistered customers
-Customers who have not set a login password before log in
-Old device , mobile security code customer login not enabled
-Old device , mobile security code customer login has been enabled
-The new device has enabled mobile security code customer login
-Special situation: New device, mobile security code enabled, old device lost, customer logs in on new device
-The new device has not enabled mobile security code login


Institutional account login
-Unactivated, with a reserved mobile phone number for institutional account login
-Institutional account login that is not activated and has not reserved a mobile phone number
-Institutional accounts that have been activated but have not enabled the mobile security code and have logged in with new devices
-Institutional accounts that have been activated but have not enabled the mobile security code and have logged in with old devices
-Activated, mobile security code enabled, institutional accounts logged in with new devices
-Activated, mobile security code enabled, new device login, institutional account with lost old device